▪ Customers can return or exchange a defective product if the issue is documented with a video within 24 hours of receiving the product and communicated to us via WhatsApp. Failure to do so forfeits the right to return or exchange. This service is free within the UAE, while customers outside the UAE bear the shipping costs.
▪ The product must be unused, in its original condition, and include all accompanying accessories.
▪ Customers are responsible for return shipping fees unless the product is defective or there was an error in the order.
▪ Refunds are processed to the original payment method within 7-10 business days.
▪ The product must be unused, in its original condition, and include all accompanying accessories.
▪ Customers are responsible for return shipping fees unless the product is defective or there was an error in the order.
▪ Refunds are processed to the original payment method within 7-10 business days.
